{"id":16584,"date":"2024-08-20T17:33:15","date_gmt":"2024-08-20T15:33:15","guid":{"rendered":"https:\/\/peoplesphere.be\/fr\/?p=16584"},"modified":"2024-08-20T17:33:15","modified_gmt":"2024-08-20T15:33:15","slug":"les-nouvelles-generations-allergiques-au-telephone-pour-communiquer-au-travail-une-consequence-indirecte-de-la-numerisation","status":"publish","type":"post","link":"https:\/\/peoplesphere.be\/fr\/les-nouvelles-generations-allergiques-au-telephone-pour-communiquer-au-travail-une-consequence-indirecte-de-la-numerisation\/","title":{"rendered":"Les nouvelles g\u00e9n\u00e9rations allergiques au t\u00e9l\u00e9phone pour communiquer au travail&#8230; Une cons\u00e9quence indirecte de la num\u00e9risation?"},"content":{"rendered":"<p>Des \u00e9tudes r\u00e9centes r\u00e9v\u00e8lent un foss\u00e9 croissant entre les g\u00e9n\u00e9rations en ce qui concerne les pr\u00e9f\u00e9rences en mati\u00e8re de communication. Alors que la g\u00e9n\u00e9ration Z et les mill\u00e9niaux sont souvent critiqu\u00e9s pour leur utilisation du t\u00e9l\u00e9phone, leurs habitudes de travail r\u00e9v\u00e8lent une autre r\u00e9alit\u00e9 : ils pr\u00e9f\u00e8rent souvent la communication num\u00e9rique et h\u00e9sitent \u00e0 passer des appels.<!--more--><\/p>\n<p>Selon une \u00e9tude r\u00e9alis\u00e9e par le sp\u00e9cialiste du recrutement Robert Walters, les jeunes professionnels &#8211; y compris la g\u00e9n\u00e9ration Z (n\u00e9e entre 1997 et 2012) et les mill\u00e9niaux (n\u00e9s entre 1981 et 1996) &#8211; privil\u00e9gient le courrier \u00e9lectronique et la messagerie instantan\u00e9e pour les communications li\u00e9es au travail. L&rsquo;\u00e9tude r\u00e9v\u00e8le que 59% de ces jeunes travailleurs pr\u00e9f\u00e8rent ces m\u00e9thodes aux appels t\u00e9l\u00e9phoniques, et 50% admettent ne pas se sentir \u00e0 l&rsquo;aise pour passer des appels professionnels.<\/p>\n<p>L&rsquo;efficacit\u00e9 est essentielle pour ces jeunes g\u00e9n\u00e9rations, puisque seuls 16 % d&rsquo;entre eux consid\u00e8rent que les appels t\u00e9l\u00e9phoniques constituent une utilisation efficace du temps et que seuls 14% les utilisent comme principale m\u00e9thode de communication. Cette pr\u00e9f\u00e9rence pour les communications textuelles a conduit \u00e0 ce que nous appelons \u00ab t\u00e9l\u00e9phonophobie\u00bb, c&rsquo;est-\u00e0-dire un malaise croissant \u00e0 l&rsquo;id\u00e9e de passer ou de recevoir des appels.<\/p>\n<p>En revanche, les g\u00e9n\u00e9rations plus anciennes, telles que la g\u00e9n\u00e9ration X (n\u00e9e entre 1965 et 1980) et les baby-boomers (n\u00e9s entre 1946 et 1964), continuent de privil\u00e9gier la communication directe et interpersonnelle. L&rsquo;\u00e9tude montre que 49 % de ces travailleurs plus \u00e2g\u00e9s pensent que la diminution du nombre d&rsquo;appels et de r\u00e9unions pourrait nuire aux relations d&rsquo;affaires.<\/p>\n<p>Asia Skifati, associate director chez Robert Walters, note que si les jeunes professionnels sont adeptes des outils num\u00e9riques, cela peut parfois se faire au d\u00e9triment d&rsquo;interactions personnelles significatives. Les jeunes professionnels, souvent qualifi\u00e9s de \u2018natifs du num\u00e9rique\u2019, savent utiliser la technologie pour communiquer, ce qui am\u00e9liore la productivit\u00e9 et la commodit\u00e9. Cependant, l&rsquo;inconv\u00e9nient est la perte potentielle des rapports personnels que les interactions en personne ou par t\u00e9l\u00e9phone peuvent offrir, explique-t-elle.<\/p>\n<h3><strong><em>Comprendre l&rsquo;anxi\u00e9t\u00e9 li\u00e9e au t\u00e9l\u00e9phone<\/em><\/strong><\/h3>\n<p>L&rsquo;augmentation de l&rsquo;anxi\u00e9t\u00e9 li\u00e9e au t\u00e9l\u00e9phone va de pair avec le passage \u00e0 la communication num\u00e9rique. Les personnes souffrant d&rsquo;anxi\u00e9t\u00e9 li\u00e9e au t\u00e9l\u00e9phone peuvent ressentir du stress, une acc\u00e9l\u00e9ration du rythme cardiaque, des naus\u00e9es, des tremblements et des difficult\u00e9s de concentration lorsqu&rsquo;elles passent des appels. Cette forme d&rsquo;anxi\u00e9t\u00e9 d\u00e9coule de la crainte de g\u00eaner ou d&rsquo;incommoder le destinataire de l&rsquo;appel.<\/p>\n<h3><strong><em>Lutter contre l&rsquo;anxi\u00e9t\u00e9 li\u00e9e au t\u00e9l\u00e9phone sur le lieu de travail<\/em><\/strong><\/h3>\n<p>Pour lutter contre l&rsquo;anxi\u00e9t\u00e9 li\u00e9e au t\u00e9l\u00e9phone et \u00e9quilibrer les pr\u00e9f\u00e9rences en mati\u00e8re de communication, Asia propose plusieurs strat\u00e9gies :<\/p>\n<p><strong><em>Occasions de s&rsquo;exercer :<\/em><\/strong> Offrez aux jeunes professionnels des environnements contr\u00f4l\u00e9s pour qu&rsquo;ils s&rsquo;exercent \u00e0 la communication t\u00e9l\u00e9phonique. Cela peut contribuer \u00e0 att\u00e9nuer l&rsquo;anxi\u00e9t\u00e9 et \u00e0 renforcer la confiance en soi.<\/p>\n<p><em><strong>Mentorat interg\u00e9n\u00e9rationnel :<\/strong><\/em> Mettez en place des programmes de mentorat o\u00f9 les employ\u00e9s de diff\u00e9rentes g\u00e9n\u00e9rations peuvent apprendre les uns des autres et comprendre les diff\u00e9rents styles de communication.<\/p>\n<p><strong><em>Approche \u00e9quilibr\u00e9e :<\/em><\/strong> Si la communication num\u00e9rique est efficace, l&rsquo;int\u00e9gration de possibilit\u00e9s d&rsquo;interactions t\u00e9l\u00e9phoniques et en face-\u00e0-face permet d&rsquo;instaurer un climat de confiance et d&rsquo;\u00e9tablir des rapports. \u00ab\u00a0<em>Les employeurs doivent \u00eatre attentifs aux pr\u00e9f\u00e9rences de leurs employ\u00e9s et s&rsquo;efforcer de trouver un \u00e9quilibre entre les avantages de la messagerie instantan\u00e9e et la valeur des contacts personnels\u00a0\u00bb<\/em>, conseille Asia.<\/p>\n<p>En tenant compte des diff\u00e9rentes pr\u00e9f\u00e9rences en mati\u00e8re de communication et en rem\u00e9diant \u00e0 l&rsquo;anxi\u00e9t\u00e9 li\u00e9e au t\u00e9l\u00e9phone, les entreprises peuvent favoriser un environnement de travail plus inclusif et plus efficace.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Des \u00e9tudes r\u00e9centes r\u00e9v\u00e8lent un foss\u00e9 croissant entre les g\u00e9n\u00e9rations en ce qui concerne les pr\u00e9f\u00e9rences en mati\u00e8re de communication. Alors que la g\u00e9n\u00e9ration Z et les mill\u00e9niaux sont souvent critiqu\u00e9s pour leur utilisation du t\u00e9l\u00e9phone, leurs habitudes de travail [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":16585,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[65,10],"tags":[1487,389,1052],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Les nouvelles g\u00e9n\u00e9rations allergiques au t\u00e9l\u00e9phone pour communiquer au travail... 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Alors que la g\u00e9n\u00e9ration Z et les mill\u00e9niaux sont souvent critiqu\u00e9s pour leur utilisation du t\u00e9l\u00e9phone, leurs habitudes de travail [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/peoplesphere.be\/fr\/les-nouvelles-generations-allergiques-au-telephone-pour-communiquer-au-travail-une-consequence-indirecte-de-la-numerisation\/\" \/>\n<meta property=\"og:site_name\" content=\"Peoplesphere\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/peoplesphere\" \/>\n<meta property=\"article:published_time\" content=\"2024-08-20T15:33:15+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/peoplesphere.be\/fr\/wp-content\/uploads\/2024\/08\/20240820telephonophobia.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"750\" \/>\n\t<meta property=\"og:image:height\" content=\"525\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Jean-Paul Erhard\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@PeoplesphereMag\" \/>\n<meta name=\"twitter:site\" content=\"@PeoplesphereMag\" \/>\n<meta name=\"twitter:label1\" content=\"\u00c9crit par\" \/>\n\t<meta name=\"twitter:data1\" content=\"Jean-Paul Erhard\" \/>\n\t<meta name=\"twitter:label2\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/peoplesphere.be\/fr\/les-nouvelles-generations-allergiques-au-telephone-pour-communiquer-au-travail-une-consequence-indirecte-de-la-numerisation\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/peoplesphere.be\/fr\/les-nouvelles-generations-allergiques-au-telephone-pour-communiquer-au-travail-une-consequence-indirecte-de-la-numerisation\/\"},\"author\":{\"name\":\"Jean-Paul Erhard\",\"@id\":\"https:\/\/peoplesphere.be\/fr\/#\/schema\/person\/7976225ff17988604334abb7b3536a7e\"},\"headline\":\"Les nouvelles g\u00e9n\u00e9rations allergiques au t\u00e9l\u00e9phone pour communiquer au travail&#8230; Une cons\u00e9quence indirecte de la num\u00e9risation?\",\"datePublished\":\"2024-08-20T15:33:15+00:00\",\"dateModified\":\"2024-08-20T15:33:15+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/peoplesphere.be\/fr\/les-nouvelles-generations-allergiques-au-telephone-pour-communiquer-au-travail-une-consequence-indirecte-de-la-numerisation\/\"},\"wordCount\":697,\"publisher\":{\"@id\":\"https:\/\/peoplesphere.be\/fr\/#organization\"},\"keywords\":[\"anxi\u00e9t\u00e9\",\"communication\",\"transformation num\u00e9rique\"],\"articleSection\":[\"Actualit\u00e9s\",\"Digital\"],\"inLanguage\":\"fr-FR\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/peoplesphere.be\/fr\/les-nouvelles-generations-allergiques-au-telephone-pour-communiquer-au-travail-une-consequence-indirecte-de-la-numerisation\/\",\"url\":\"https:\/\/peoplesphere.be\/fr\/les-nouvelles-generations-allergiques-au-telephone-pour-communiquer-au-travail-une-consequence-indirecte-de-la-numerisation\/\",\"name\":\"Les nouvelles g\u00e9n\u00e9rations allergiques au t\u00e9l\u00e9phone pour communiquer au travail... 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