{"id":7935,"date":"2019-06-14T14:15:48","date_gmt":"2019-06-14T12:15:48","guid":{"rendered":"http:\/\/www.peoplesphere.be\/fr\/?p=7935"},"modified":"2019-06-14T14:15:48","modified_gmt":"2019-06-14T12:15:48","slug":"preparer-elections-sociales-posant-nos-questions-a-chatbot-oui-cest-possible","status":"publish","type":"post","link":"https:\/\/peoplesphere.be\/fr\/preparer-elections-sociales-posant-nos-questions-a-chatbot-oui-cest-possible\/","title":{"rendered":"Pr\u00e9parer les \u00e9lections sociales en posant nos questions \u00e0 un chatbot? Oui, c’est possible…"},"content":{"rendered":"

Avez-vous pens\u00e9 \u00e0 l’Intelligence Artificielle afin de g\u00e9rer les prochaines \u00e9lections de mani\u00e8re ‘diff\u00e9rente’? La legaltech Lawren.io et le cabinet d’avocats Claeys & Engels lancent un chatbot \u2013 ou agent conversationnel automatis\u00e9 – afin de r\u00e9pondre \u00e0 toutes les questions que les entreprises pourraient se poser sur les \u00e9lections sociales. L’approche semble\u00a0ing\u00e9nieuse et vise \u00e0 donner aux clients les renseignements de base tout en r\u00e9pondant \u00e0 l\u2019\u00e9volution de leurs besoins. Elle t\u00e9moigne aussi de la ‘culture de l’instantan\u00e9’ qui r\u00e8gne d\u00e9sormais dans nos sph\u00e8res professionnelles.<\/p>\n

A l\u2019heure des Amazon, Uber et autres prestataires de services nouvelle g\u00e9n\u00e9ration, plus que jamais les clients attendent des r\u00e9ponses ultra rapides de la part de leurs fournisseurs. De plus, tout en voulant une r\u00e9ponse claire et pertinente, le temps que l\u2019on souhaite consacrer \u00e0 des recherches devient de moins en moins important. Gartner, soci\u00e9t\u00e9 de recherche am\u00e9ricaine de renom, affirme m\u00eame que, en 2020, 85% de la communication entre les entreprises et les clients se fera via des chatbots.<\/p>\n

\u00ab\u00a0Il est peu probable que les choses aillent aussi loin en Belgique, mais nous constatons d\u00e9j\u00e0 un changement dans la communication avec les clients. En tant que cabinet d’avocats, nous voulons y r\u00e9pondre et un chatbot r\u00e9pond \u00e0 notre ambition et s\u2019inscrit parfaitement dans notre strat\u00e9gie d\u2019innovation\u00a0\u00bb<\/em>, d\u00e9clare Olivier Wouters, managing partner chez Claeys & Engels.<\/p>\n

Au secours, des \u00e9lections sociales ?<\/strong><\/em><\/p>\n

\u00ab\u00a0Nous avons remarqu\u00e9 que de nombreuses entreprises ne sont pas vraiment conscientes de ce que les \u00e9lections sociales impliquent r\u00e9ellement. C\u2019est pourquoi, \u00e0 travers notre site internet socialelections.be<\/a>, nous leur offrons un certain nombre d\u2019informations de base, de mani\u00e8re simple et rapide. Plut\u00f4t que d\u2019avoir \u00e0 lire quantit\u00e9 de d\u00e9tails complexes, le client peut s\u00e9lectionner un des th\u00e8mes pr\u00e9sent\u00e9s dans le chatbot. Celui-ci fournit alors les informations dont l’utilisateur a besoin sous forme de conversation. Nous cr\u00e9ons ainsi une exp\u00e9rience beaucoup plus interactive et personnelle : l’utilisateur obtient l’information qu’il veut, quand il le veut, sans avoir \u00e0 parcourir un grand nombre de textes. Prochainement, nous lancerons \u00e9galement un chatbot pour les questions de licenciement sur www.pr\u00e9avis.be\u00a0\u00bb<\/em>, explique Olivier Wouters.<\/p>\n

Dries Wijnen, co-fondateur de Lawren.io ajoute : \u00ab\u00a0L’utilisateur peut \u00e9galement poser une question au chatbot qui est programm\u00e9 sur base du natural language processing. Il comprendra d\u00e8s lors la question et formulera une r\u00e9ponse appropri\u00e9e. Ce chatbot juridique a \u00e9t\u00e9 d\u00e9velopp\u00e9 d\u2019une mani\u00e8re telle que, m\u00eame s’il ne conna\u00eet pas la r\u00e9ponse, il fournit quand m\u00eame \u00e0 l\u2019utilisateur un aper\u00e7u des diff\u00e9rents th\u00e8mes, afin qu’il puisse trouver une r\u00e9ponse \u00e0 sa question. De plus, les avocats du cabinet Claeys & Engels peuvent utiliser notre technologie pour perfectionner facilement le chatbot, de sorte que toutes les questions qui n’ont pas \u00e9t\u00e9 comprises par le chatbot dans un premier temps puissent \u00eatre int\u00e9gr\u00e9es et trouver une r\u00e9ponse la fois suivante. De cette fa\u00e7on, apr\u00e8s un certain temps, le cabinet Claeys & Engels sera en mesure d’offrir un chatbot encore plus performant.\u00a0\u00bb<\/em><\/p>\n

L\u2019essor des chatbots<\/em><\/strong><\/p>\n

R\u00e9cemment, les chatbots se sont r\u00e9pandus rapidement. Si bien qu’en Chine, ils ont d\u00e9j\u00e0 remplac\u00e9 les sites internet. En effet, toutes les entreprises sont pr\u00e9sentes sur Wechat, un service de messagerie similaire \u00e0 Whatsapp, alors que beaucoup n’ont m\u00eame pas de site internet.<\/p>\n

R\u00e9cemment, Whatsapp a lanc\u00e9 une nouvelle fonctionnalit\u00e9 commerciale permettant de rechercher des entreprises et de les contacter directement via la plateforme de messagerie. Cette fonctionnalit\u00e9 n’existe pas encore en Belgique, mais il ne faudra probablement pas longtemps avant qu\u2019elle ne soit utilis\u00e9e comme canal suppl\u00e9mentaire \u00e0 part enti\u00e8re pour contacter les entreprises. L\u2019utilisation de chatbots sera primordiale afin de g\u00e9rer le flux de conversations et assurer une r\u00e9ponse rapide, sur mesure et automatis\u00e9e, laissant l\u2019intervention humaine aux dossiers les plus complexes.<\/p>\n

Le secteur juridique est concern\u00e9.<\/em><\/strong><\/p>\n

Il est certain que cette \u00e9volution s’applique \u00e9galement au secteur juridique. Une \u00e9tude r\u00e9alis\u00e9e au Royaume-Uni montre que, pour un premier contact juridique, 7 clients sur 10 pr\u00e9f\u00e8rent se tourner vers un syst\u00e8me en ligne automatis\u00e9 avant de faire appel aux conseils d’un avocat.<\/p>\n

R\u00e9cemment, l’Ordre des Barreaux n\u00e9erlandophones de Belgique a lanc\u00e9 un chatbot pour aider le client \u00e0 trouver un avocat (pro-Deo). De plus en plus d’avocats commencent \u00e0 adapter leur communication en cr\u00e9ant de la valeur par le biais de vid\u00e9os, de blogs et de chatbots. C\u2019est dans cet esprit que Claeys & Engels met d\u00e9sormais son chatbot \u00e0 la disposition de toutes les entreprises qui ont des questions sur les \u00e9lections sociales.<\/p>\n

Source : Claeys & Engels<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"

Avez-vous pens\u00e9 \u00e0 l’Intelligence Artificielle afin de g\u00e9rer les prochaines \u00e9lections de mani\u00e8re ‘diff\u00e9rente’? La legaltech Lawren.io et le cabinet d’avocats Claeys & Engels lancent un chatbot \u2013 ou agent conversationnel automatis\u00e9 – afin de r\u00e9pondre \u00e0 toutes les questions […]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[65,10],"tags":[2591,2590,275,272],"yoast_head":"\nPr\u00e9parer les \u00e9lections sociales en posant nos questions \u00e0 un chatbot? 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