{"id":8620,"date":"2019-11-22T09:08:33","date_gmt":"2019-11-22T07:08:33","guid":{"rendered":"https:\/\/peoplesphere.be\/fr\/?p=8620"},"modified":"2019-11-22T09:08:33","modified_gmt":"2019-11-22T07:08:33","slug":"lavenir-travail-etablir-bonne-collaboration-binome-numerique","status":"publish","type":"post","link":"https:\/\/peoplesphere.be\/fr\/lavenir-travail-etablir-bonne-collaboration-binome-numerique\/","title":{"rendered":"L’avenir du travail? Etablir une bonne collaboration avec notre bin\u00f4me num\u00e9rique…"},"content":{"rendered":"

Une \u00e9tude mondiale sur l’avenir du travail, men\u00e9e par le bureau d\u2019\u00e9tudes IDC, r\u00e9v\u00e8le l’ampleur de l’impact des robots-logiciels sur les employ\u00e9s. Selon l’\u00e9tude, le nombre de robots \u2013 \u00e9galement appel\u00e9s \u00ab travailleurs num\u00e9riques \u00bb \u2013 va non seulement constituer une part croissante de la main-d’\u0153uvre, mais va m\u00eame repr\u00e9senter plus de 50 % du personnel. Il s’agit l\u00e0 d’un changement fondamental vers une collaboration \u00e0 grande \u00e9chelle entre l’homme et la machine.<\/p>\n

Pour l\u2019\u00e9tude, IDC a interrog\u00e9 500 influenceurs et d\u00e9cideurs de haut niveau travaillant dans des organisations qui comptent plus de 500 employ\u00e9s aux \u00c9tats-Unis, au Canada, en Grande-Bretagne, en Allemagne, en France et en Australie. ABBYY, un des principaux fournisseurs de Digital IQ pour les entreprises, publie les r\u00e9sultats de cette \u00e9tude dans le livre blanc d\u2019IDC \u00ab Content Intelligence for the Future of Work \u00bb.<\/p>\n

\u00ab Un nombre croissant d’employ\u00e9s travaillent en bin\u00f4me avec un coll\u00e8gue num\u00e9rique \u00e0 mesure que la technologie automatise une partie de leurs t\u00e2ches \u00bb,<\/em> d\u00e9clare Holly Muscolino, Research VP, Content and Process Strategies chez IDC. \u00ab La collaboration entre les hommes et les machines n’est plus l’avenir du travail, c’est la nouvelle norme pour toute entreprise qui veut \u00eatre performante. \u00bb<\/em><\/p>\n

De meilleures d\u00e9cisions gr\u00e2ce au Machine Learning (IA)<\/em><\/strong><\/p>\n

Mais des coll\u00e8gues num\u00e9riques n\u2019aideront pas les travailleurs humains que pour des t\u00e2ches quotidiennes et r\u00e9p\u00e9titives, comme la saisie de donn\u00e9es. Gr\u00e2ce \u00e0 l’apprentissage machine qui s\u2019appuie sur une intelligence artificielle (IA) centr\u00e9e sur les personnes, les assistants robots peuvent \u00e9galement aider les gens \u00e0 prendre de meilleures d\u00e9cisions. Dans la plupart des cas, la technologie vient compl\u00e9ter plut\u00f4t que remplacer les capacit\u00e9s humaines. Par exemple, l\u2019\u00e9tude montre que l’utilisation de la technologie pour \u00e9valuer les informations augmentera de 28 % au cours des deux prochaines ann\u00e9es, avec 18 % des d\u00e9cisions qui seront alors prises par des machines.<\/p>\n

Les sond\u00e9s disent \u00e9galement profiter des avantages du d\u00e9ploiement de la technologie d’intelligence de contenu dans le cadre de leur strat\u00e9gie de transformation num\u00e9rique. Les d\u00e9cideurs remarquent ainsi une augmentation de 40 % de la satisfaction de la client\u00e8le et de la productivit\u00e9 des employ\u00e9s. Plus d’un tiers des sond\u00e9s constatent que les entreprises r\u00e9agissent plus vite aux demandes des clients et aux nouveaux produits ou opportunit\u00e9s de revenus, et que la visibilit\u00e9 et l’engagement des clients s\u2019am\u00e9liorent.<\/p>\n

\u00abL’\u00e9tude d\u2019IDC montre que l’automatisation doit \u00eatre centr\u00e9e sur les personnes et compl\u00e9t\u00e9e par l’intelligence artificielle \u00bb<\/em>, explique Jupp Stoepetie, CMO d\u2019ABBYY. \u00abL’automatisation responsable sur le plan \u00e9thique contribue \u00e0 un avenir plus productif et heureux, o\u00f9 les gens se concentreront sur les t\u00e2ches vraiment importantes et sur des missions plus cr\u00e9atives, int\u00e9ressantes et socialement pertinentes, tandis que les clients b\u00e9n\u00e9ficieront d\u2019une meilleure exp\u00e9rience et d\u2019un service plus rapide. Les entreprises qui seront les premi\u00e8res \u00e0 int\u00e9grer l’intelligence de contenu \u00e0 leurs plates-formes b\u00e9n\u00e9ficieront d’un avantage concurrentiel de taille.\u00bb<\/em><\/p>\n

D’autres constats importants ?<\/em><\/strong><\/p>\n

\u2022 Les d\u00e9penses en technologies d\u2019intelligence de contenu vont augmenter de 31 % en moyenne l’an prochain.
\n\u2022 Les trois principaux objectifs professionnels qui tirent profit de l\u2019intelligence de contenu : l’engagement des employ\u00e9s, l’engagement des clients et la transformation num\u00e9rique.
\n\u2022 Les trois principales applications qui fonctionnent avec les donn\u00e9es g\u00e9n\u00e9r\u00e9es par l’intelligence de contenu : la gestion de la relation client, la business intelligence et la gestion des risques.
\n\u2022 La collaboration homme-machine pose de nouveaux d\u00e9fis : 75 % des sond\u00e9s disent que leur organisation a du mal \u00e0 attirer des personnes disposant des comp\u00e9tences num\u00e9riques requises, tandis que plus de 20 % d\u2019entre eux estiment que les comp\u00e9tences ou les connaissances sont actuellement insuffisantes au sein de leur organisation.<\/p>\n

Prendre connaissance de l’\u00e9tude dans son int\u00e9gralit\u00e9? Cliquez ici https:\/\/www.abbyy.com\/solutions\/content-iq\/content-intelligence-for-the-future-of-work\/.<\/a><\/p>\n

M\u00e9thodologie:\u00a0\u00e9tude mondiale men\u00e9e aupr\u00e8s de 500 influenceurs et d\u00e9cideurs de haut niveau qui connaissent bien la fa\u00e7on dont les flux de contenu et de documents sont automatis\u00e9s au sein de leur organisation avec des produits et services des technologies de l’information. Toutes les organisations ont adopt\u00e9 ou pr\u00e9voient d’impl\u00e9menter des technologies d\u2019intelligence de contenu. Les participants travaillent pour des organisations comptant plus de 500 employ\u00e9s aux \u00c9tats-Unis, au Canada, en Grande-Bretagne, en Allemagne, en France et en Australie. Ils sont actifs dans cinq secteurs : banque\/investissement, assurance, transport et logistique, production et externalisation des processus m\u00e9tier (BPO).<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"

Une \u00e9tude mondiale sur l’avenir du travail, men\u00e9e par le bureau d\u2019\u00e9tudes IDC, r\u00e9v\u00e8le l’ampleur de l’impact des robots-logiciels sur les employ\u00e9s. Selon l’\u00e9tude, le nombre de robots \u2013 \u00e9galement appel\u00e9s \u00ab travailleurs num\u00e9riques \u00bb \u2013 va non seulement constituer […]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[65,10],"tags":[2798,451,1551,2312,833],"yoast_head":"\nL'avenir du travail? 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